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For businesses

Privacy policy

Last updated: 09.11.2026

1. Who is responsible for the data

The controller of the data collected through momendo.ro is LECHISOFT SRL, tax ID 34324508, Târgu Mureș, Romania. For any question about your data: contact@momendo.eu.

2. What data we collect on this website

  • The contact form: your name, email, phone number (if you give it) and message, so that we can reply.
  • Technical data: the cookies needed for the website to work and, only with your consent, cookies that measure visits. Details in our cookie policy.

3. Data in the booking platform

For bookings made with a business that uses Momendo, the business is the controller of its clients' data, and LECHISOFT SRL processes it on the business's behalf, only for bookings, reminders and related messages. A client who books leaves their name, phone number and email; their account is created automatically, with no password.

4. Signing in with Google or Apple

If you choose to sign in with Google or Apple, we receive from them only your account identifier, email address and name, so that we can recognise you. We never receive your password. With Apple you can hide your real address, and emails then reach you through the address Apple provides. When you delete your account we also revoke the access we received from Apple.

5. Calendars and the business profile

  • Google Calendar: only if a team member connects their calendar. We read busy times, so that bookings do not overlap, and we write confirmed bookings to the calendar. The titles of your events are not kept.
  • Outlook and Apple (iCloud): the same rules, only for the calendar you connect.
  • The calendar on your phone: only with the permission given on your phone; we receive only the busy times.
  • Google Business Profile: only if the business owner links it; we keep its opening hours, services, logo and booking button up to date.

Each connection can be removed at any time from your account. Access details are stored encrypted and are deleted together with the connection.

Momendo's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. This information is not sold, not used for advertising and not used to train artificial intelligence models.

6. Notifications and errors in the app

The Momendo app uses the Firebase service from Google. For notifications we keep a code for your phone, and on iPhone notifications also pass through Apple's service. If the app stops because of an error, Firebase Crashlytics receives a technical report: the phone model, the system and app versions, where the error occurred and a random code for the installation. The report does not contain your name, phone number or bookings.

7. Who helps us provide the service

We do not sell personal data. We share it only with the providers we need, strictly for the service concerned:

  • Payments and invoices: Stripe, for paying the subscription by card, and SmartBill, for invoices.
  • Messages: Meta, for WhatsApp, SMSO and SMSLink, for SMS, and our own email server.
  • Accounts and calendars: Google, Apple and Microsoft, only if you use them.
  • The app: Google Firebase and Apple, for notifications and error reports.
  • The virtual assistant: artificial intelligence providers, to word the replies, only for businesses that use the assistant.
  • Hosting: the provider of our servers in the European Union.

Some of these providers may also process data outside the European Union, for example in the United States. In those cases the safeguards required by law apply, such as standard contractual clauses.

8. Where the data is stored

The platform's database is stored on servers in the European Union. Each business only sees its own data.

9. How long we keep it

Contact form messages are kept for at most 2 years. The data of a closed account is deleted within 30 days at most, except for invoices, which the law requires us to keep.

10. Your rights

You have the right to request access to your data, its correction, erasure, restriction of processing and portability, and to object to processing. Write to us at contact@momendo.eu and we will reply within 30 days at most. You can also lodge a complaint with the Romanian data protection authority (dataprotection.ro).

11. Deleting your account

How to request the deletion of your account is explained on the Account deletion page.