How to prepare for an appointment

Before you leave

• Check the time and address in the confirmation message.
• Note down what you want to ask or say.
• Bring what you were asked for: documents, test results, car papers.
• Leave some extra time for the trip and for parking.

Say clearly what you want

A photo of what you like, or a few words about what you did not like last time, helps more than a general description.

If you are late or cannot come

Let them know as early as you can. It shows respect for the person who kept the time for you and for the client who could come instead.